Contact Vidsmark

Got a question, a problem with an order, or an idea to make Vidsmark better? We'd love to hear from you. We're a small team in Greater Sudbury and we read every message.

Email us

The fastest way to reach us is email: contact@vidsmark.ca. We aim to reply within 1 business day.

What to reach out about

• Order or payment help — something wrong with a purchase, a payout, or a checkout. Include your order number if you have one so we can find it fast.
• Account or sign-in trouble — can't log in, need to update your email, or want your data exported or deleted.
• Report a listing or user — counterfeit, stolen, unsafe, mis-graded, or anything that breaks our Acceptable Use Policy.
• Selling on Vidsmark — questions about fees, escrow, payouts, Vidsmark Pro, or bringing your shop's inventory over.
• Press, partnerships, or just saying hi — always welcome.

A few things our FAQ answers faster

Before you write in, our FAQ covers the common ones — how escrow works, fees, payout timing, refunds, and prohibited items. You might get your answer in 30 seconds.

Where we are

Vidsmark is based in Greater Sudbury, Ontario, Canada, and we're rolling out across Canada from there. We're an online marketplace, so there's no storefront to visit — but local buyers and sellers can arrange their own safe meetup for pickup deals.